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Frequently Asked Questions

Your First Visit

If you are visiting the practice for the first time then welcome. Here at the Millway Centre for Health we are committed to providing the highest possible standard of care for you and your family.

In order to ensure we can help you in the best way for you, your treatment will be tailored specifically to you and your particular problem. To help us find the best way to treat your problem we need to understand your general health as well as the problem that you are consulting us for. Please try to answer any questions to the best of your ability.

We know that this may be the first time that you have seen a Therapist and you may be a little apprehensive, do not worry, this is perfectly normal. We will do our best to help you in any way we can. If you have any question or concerns, please do not hesitate to ask us. Here are a few frequently asked questions that may help.

What will my Therapist do?

At the first consultation we will do our best to understand your problem. This will involve asking a few questions to further understand the information you will have provided us with so far. Once the Therapist feels they understand your problem they will need to examine you to check where the problem is, and where it may originate from. Sometimes the pain that you may feel is just the last straw (that breaks the camel's back) and it may originate elsewhere in the body. There may be muscles, ligaments, joints, nerves or other parts that may be causing the pain.

In order to fully understand the problem, depending on the location and the Therapist concerned, the Therapist may need to ask you to undress to your underwear (although sometimes loose clothing may be worn) and ask you to perform a few movements or do a few tests such as reflexes. If you feel uncomfortable about this, then please let us know. You are welcome to bring a chaperone along for the examination and treatment. Children under the age of 16 must be accompanied by an adult.

After the examination your Therapist should be able to explain your problem to you, and what may be done to help you.



What is the treatment like?

There are many different types of treatment that your Therapist may use to help your body work better and overcome your problem. If you have heard of any treatment styles that interest or concern you please let us know, there are usually several ways to treat the same problem and we want to find the best way for you.

Your Therapist will explain what they would like to do, and why they feel this will help.

Each of the distinct therapies which are used can be used individually or jointly. The Therapist will naturally explain the therapy that he or she is using. The particular therapy aims to help the whole body to function harmoniously or a particular unit depending on your condition or problem following discussion with the Therapist. In order to achieve this, your Therapist may choose to work on areas that do not have any pain, but may be causing or maintaining your problem. If you have any questions or concerns please just ask. We are here to help.

Will it hurt?

Normally our treatment rarely causes pain, although we will often be working on the areas where the pain is felt most. This may cause some discomfort, but if you are concerned please let us know, we can usually change our contact or pressure and make it feel easier.

Many patients feel an immediate improvement in their symptoms, mobility and flexibility; however this is not always the case. It is not uncommon for patients to feel some stiffness, aching or soreness after the treatment. Do not worry, this is quite normal as your body adjusts to better function.


Are there any risks?

Any medical or health treatment could possibly carry some risk of side effects. These may include (but are not limited to) stiffness or aching, redness, soreness, pain, swelling, bruising and/or an exaggeration of the presenting complaint. In exceptionally rare circumstances it has been known that muscle or nerve damage, disc injury, fracture, or stroke could occur. Your Therapist will explain these risks as far as possible beforehand and will do their utmost to minimise any side effect. Please ask any questions if you are not sure.


How long will it take to get better?

As you would probably expect different problems respond at different rates. This may be influenced by the age of the problem, the age of the patient, the nature of the problem and the degree of pain felt. It is always our aim to help you get better as quickly and as safely as possible. There may be some techniques that you have heard about that are not appropriate for you or your problem. We will monitor your progress and adiust your treatment accordingly.


What can I do to help?

There may be adjustments to your posture, habits or hobbies that may help you now and in the future.

There may be exercises or self help measures to do now, or later on to help the treatment. Most of all it is important that you understand what has gone wrong, and why. If you have any questions at any stage before, during or after the treatment just ask, we are here to help.

Got a question? Get in touch.
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